Introduction

Product Overview

Installation & Use

Support & Troubleshooting

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updated: 6/17/98

 

 

 

Support & Troubleshooting

Troubleshooting Installation Problems

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Problems during ASIP Installation

If you have any problems during the installation process of ASIP, here are some suggestions:

  • Verify that your computer meets the minimum system requirements for ASIP.

    • CPU type
    • Version of MacOS
    • Version of OT
    • Version of OpenDoc
    • Amount of memory

  • Verify that your startup disk has sufficient free space for the ASIP files.

  • Run Disk First Aid on your startup disk and all server volumes before the installation.

    • If the disk utility finds problems it cannot repair:
      • Backup all data,
      • Reformat the drive using your favorite disk driver utility
        • (Now would be a good time to put the drive in HFS+ format, for more efficient file storage.)
      • Do a clean system install, and configure your control panels as needed (Date & Time, File Sharing, AppleTalk, TCP/IP)
      • Try reinstalling ASIP again.
      • Restore other data to the disk, as needed.

  • Turn off non-MacOS extensions during the install.

  • If a previous version of ASIP is installed, remove those files (or move them to a new location). The installer may have problems replacing files that are corrupted.

    • You may be able to use the Installer's "Custom Remove" option
    • Leave the Users & Groups data file, and the PDS files in place, in order to retain privileges and user information.

  • If none of the above works, you may have some corrupted system files that are preventing the installation. Try doing a clean system install, reconfiguring your control panels (Date & Time, File Sharing, AppleTalk, TCP/IP), and try the install again.

 

Can't find ASIP Serial Number

If you purchased an ASIP upgrade kit, no serial number is included. Use the serial number from your previous version of AppleShare or ASIP.

If you cannot find the serial number card from the previous version of Appleshare, you should be able to find the serial number in the Appleshare Admin Server Settings settings, or in the Web & File Admin program, if the server is still up and running.

If the server is not currently up and running, remember that the serial number information is stored in the Users & Groups data file. If you backed up your server's Users & Groups data file, you can restore that file to the new server, and the serial number will be restored at the same time. See the section on moving Users & Groups data file to a new server, for details on how to do this.

If you purchased a full version of ASIP, the serial number will be on the CD jacket, on an adhesive sticker, which can be placed in your manual, if you wish. Be sure to keep the serial number in a safe place, but do not stick it to the CD itself (it might come off while inside the CD-ROM drive).